General and Core Returns
We sell only top-quality products and work very hard at ensuring you are satisfied with all
your purchases made with M T INDUSTRIES.. We also understand that some orders will
need to be returned or canceled. Please use the instructions below to ensure that your
returns are handled in a timely manner.
Return, Cancellations, Warranty Policy
New Returns
Warranty Issues
Damaged Merchandise
Cancellations
How to Contact Us
New Returns
Any part purchased from M T INDUSTRIES can be returned for any reason within the
first 30 days provided that the product has not been installed or damaged. (subject to
product availability and inspection). Any questions regarding your part after the 30 day
period please contact the products manufacture. The part must be unused, in it’s original
packaging (No seals or packaging can be broken), and must be in resalable condition.
Once an order has shipped the customer must follow these steps to insured credit. A 20%
restocking fee will be applied to all returns (Except Incorrectly Packaged shipments). If you
have any questions about the return policy please call us @ 091-161-5001157
All returns are subject to inspection Prior to credit being issued!
Please follow these step to return an item:
You must send an E-Mail to info@mtinds.com explaining the date part was
purchased, Invoice number (Order Number), and contact info (Your name, Phone
number, & email address). Within 2-3 Business Days you will receive a RGN (Return
Goods Number) and return shipping instructions. IF YOU ARE OUT SIDE THE 30
DAY RETURN POLICY DO NOT SEND AN EMAIL! If in doubt about returning and
item please call customer service first..
2. Once you receive the return good number (RGN). please follow the instructions
given. This will ensure a timely credit to you card. If you feel your return is out side
of our return policy either because of Time, Condition, or other PLEASE DO NOT
SEND IT! Call customer service @ 091-161-5001157
3. For your protection, we encourage you to send your return via safexpress , gati,
bluedart or Insured Parcel Post.. M T INDUSTRIES will process a credit within 15
working days of Receipt of the part. The credit will be for the purchase price of the
item less 20%. (Original shipping charges will not be refunded)
Because of the nature of automotive parts special order items are unfortunately
not returnable:. If the item does not function we will be glad to replace it under
warranty, but returns will NOT be accepted.
Warranty Issues
M T INDUSTRIES offers a six months warranty againstmanufactures defects. If within six months from date of purchase the part no longer
functions due to a defect M T INDUSTRIES will replace that part Free of Charge.
(Shipping charges are the responsibility of the customer.) After six months all warranty
issues must be referred to the manufacture. Parts that are damaged due to incorrect
installation or mistreatment are not covered under this warranty. M T INDUSTRIES
does not express or imply any warranty as to the performance of any part sold MT INDUSTRIES is not Liable for damages of any kind arising from the use of parts
purchased on this site, including but not limited to punitive, indirect, direct, incidental, and
consequential damages.
If you have a warranty issue please call: 091-161-5001157 or Email : info@mtinds.com
Cancellations
To Cancel your Unshipped Order:
Contact a Customer Service Representative via e-mail at @ info@mtinds.com .
Please attempt to cancel your order as early as possible. The time available to cancel your order, which must be done before shipment, can sometimes be very short. If you order is successfully canceled you will receive an email. Once an order is placed there are certain costs incurred that are none refundable. Express Service Order Fees and handling fees are Not Refundable!
Damaged Delivery
We recommend that you inspect your merchandise before you sign for it. Our shipping
dept. and vendors make every effort to prevent shipping damage, but it does happen
occasionally. If your merchandise is damaged upon arrival, please keep the original
shipping carton and:
1. Immediately contact the shipper for a damager report.
2. Contact a Customer Service Representative @ 091-161-5001157 or email us.
How to Contact Us:
E-mail: info@mtinds.com
Phone:091-161-5001157
Att: Customer Service
D -267 , PHASE VIII,
FOCAL POINT ,
LUDHIANA 141010 PB.
INDIA
M T INDUSTRIES |
